The Smoant family is top notch! My buddy let me borrow his Charon TS 218, while I was suppose to be finding another mod (Mine broke) It was during this time I fell in love with the TS 218, there wasn’t any way I could see myself going without a TS. So I purchased one of my own. While waiting on it to arrive, I accidentally cracked my buddies back magnetic piece. So I messaged Smoant on here explaining what happened, & if there was any way they could add that & 1 of the new rubber sleeves to my cart for me to purchase... Well, few days went by & it dawned on me to check for a response. Before I knew it I had a delivery, my new mod had arrived! (& let me tell you, you don’t see business practices like this nowadays) As I opened my new mod, not only did it arrive fast, & exactly as advertised, but they had thrown in the new pieces that I had requested to purchase few days prior! That’s just top notch customer service, & a company who places value on putting the customer first. Just gained a lifelong customer... 200% Satisfied... Oh, did I mention you can control your Ohm settings on the TS 218??... #SoCool